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Support

Need help with TaxWisp? We're here to help you get up and running as quickly as possible.

Before contacting our support team, we recommend checking the documentation and FAQs, as many common questions can be resolved by following the step-by-step guides.

Before You Contact​

To help us resolve your issue faster, please check the following:

If the issue persists, our support team will be happy to assist you.

Contact Support​

If you need assistance, you can reach our team using the following methods.

Email Support​

For technical issues, product questions, or account-related assistance, contact us at:

support@taxwisp.ai

When contacting support, please include as much information as possible to help us investigate your issue quickly.

What Information Should I Include?​

Providing the following details will help us resolve your issue faster:

  • Shopify Store Name

  • Store URL

  • Your Name

  • Contact Email

  • Description of the issue

  • Steps to reproduce the problem

  • Screenshots or screen recordings (if applicable)

  • Error messages (if any)

The more information you provide, the faster we can identify the cause of the issue.

Common Topics We Can Help With​

Our support team can assist you with:

  • Installation and initial setup

  • Storefront and Checkout extension configuration

  • Customer exemption request issues

  • AI Co-Pilot and document validation

  • Auto-approval configuration

  • Bulk import of tax-exempt customers

  • Certificate expiry management

  • Analytics and reporting

  • Subscription and billing questions

  • AI validation credits

  • Tax Exemption Preclaim

  • Storage Provider configuration

  • Report Export

  • Feature configuration and best practices

Reporting Bugs or Requesting Features​

We're continuously improving TaxWisp based on merchant feedback.

If you've found a bug or have a feature suggestion, we'd love to hear from you.

When submitting feedback, please describe:

  • What you were trying to accomplish

  • What happened

  • What you expected to happen

  • Any screenshots or recordings that may help explain the issue

Your feedback helps us improve TaxWisp for everyone.

Response Time​

Our team aims to respond to all support requests as quickly as possible during business hours.

Response times may vary depending on the complexity of the issue, but we strive to provide an initial response within one business day.

We're Here to Help​

Whether you're installing TaxWisp for the first time, configuring advanced features like AI Co-Pilot and auto-approval, or troubleshooting an issue, our team is committed to helping you get the most out of TaxWisp. If you can't find the answer in the documentation, don't hesitate to reach out, we're always happy to help.

Reach out to our support team via email: support@taxwisp.ai